Full-time Customer Success Officer needed for mentoring and coaching software organisation

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PLD is a small but fast-growing software development house based in Wilmslow that specialises in mentoring and coaching platforms. We are looking for a Customer Success Officer to join our small and friendly team.

The role
This new job role is to provide first-class customer support to our clients. The role will predominantly be home-based, but initial training will take place in Wilmslow.

The ideal candidate will have:

  • Proven customer support experience
  • Excellent communication, written and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • Positive attitude and ability to show initiative
  • Excellent computer/Microsoft/excel skills
  • A keen eye for detail
  • Be able to work alone or as part of a small team

The role will include:

  • Following up client support requests
  • Providing client training
  • Preparing for and holding client review meetings

Full training will be given.

The working hours are Mon-Fri 9-5pm with 1 hour for lunch.

Benefits include £25k per annum, paid monthly in arrears, 5 weeks holiday plus bank holidays.

Please email your CV to [email protected]. Information pack available on request. No agencies.