Manchester Airport has completed a successful trial in conjunction with CallUma, the travel service specialists, to provide customers with durable luggage tags that include identity protection and an enhanced lost luggage recovery tracking service.
CallUma launched the new luggage tag design in November 2009 and has already received orders for over 10 million tags from leading travel companies who instantly saw the benefits of providing their customers with the new tags.
With the use of CallUma’s worldwide tracking symbol and unique customer tracking number, owners of misplaced or lost items can be quickly identified and reunited with their belongings safely and securely with the minimum of fuss.
Andrew Harrison, Commercial Director at Manchester Airport, commented: “The airport is focused upon providing customers with enhanced services that are over and above standard practice and we are delighted to be working with CallUma on this exciting project. During the 40 day trial that they have just completed, CallUma have shown that the public are very receptive to the service with an impressive 5000 passengers purchasing the luggage tags while travelling outbound through Terminal 2.”
Tony Partridge, Chief Executive of CallUma added: “Millions of travellers run the risk of not only identity theft but also turning their homes into a potential target for criminals whilst they are away on holiday, this is due to people displaying personal details on luggage tags for all to see. CallUma are proud to provide a solution and look forward to working with all of the airports in the Manchester Airports Group portfolio and many others.
The luggage tags are available at the highly visible distribution points placed throughout Terminal 2 where a dedicated team are on hand to assist customers with information and enquiries.
