Wilmslow branch of Royal Bank of Scotland to close


The Wilmslow branch of the Royal Bank of Scotland will be closing.

NatWest has announced the closure of 32 branches, including 21 of its NatWest banks and 11 Royal Bank of Scotland branches - including the one on Water Lane.

A NatWest spokesperson said: "As with many industries, most of our customers are shifting to mobile and online banking, because it's faster and easier for people to manage their financial lives.

"We understand and recognise that digital solutions aren't right for everyone or every situation, and that when we close branches we have to make sure that no one is left behind.

"We take our responsibility seriously to support the people who face challenges in moving online, so we are investing to provide them with support and alternatives that work for them."

The Royal Bank of Scotland closed their Grove Street branch in August 2015.

We are currently awaiting confirmation from Nat West regardig when the Water Lane branch will close.

Royal Bank of Scotland


Here's what readers have had to say so far. Why not add your thoughts below.

Charlie Cook
Wednesday 16th February 2022 at 3:10 pm
Will we RBS customers be able to use the Nat West in Wilmslow without any charge, or will we have to go to Macclesfield?
Sheila Grindrod
Wednesday 16th February 2022 at 3:57 pm
We that prefer to have a branch and one that opens most days if not all are being left put of banking services they don't appear to be customer orientated anymore.
Stuart Redgard
Wednesday 16th February 2022 at 5:37 pm
#Charlie Cook
I don't know, so I suggest you go into the branch on Water Lane and ask before it closes.

#Sheila Grindrod
I would suggest that they are still customer orientated, but more focused on the new and younger customer that seems to prefer to use apps on smartphones. If you are not happy with the service that you are getting from your existing bank then switch to one that still provides more traditional counter banking services in Wilmslow.

They include

Neda Metcalfe
Thursday 17th February 2022 at 9:19 am
Stuart you missed off nationwide which are a superb branch with fantastic staff
Rick Andrews
Saturday 19th February 2022 at 8:58 am
Looking at the latest opening hours for Halifax - must be at risk?
David Smith
Saturday 26th February 2022 at 9:09 am
Well, people - you get what you wish for [without actively wishing for it] so USE IT OR LOSE IT.
If you value anything that's under threat then use it MORE.
This applies to CASH - restrict your use of plastic, especially contactless.
Withdraw £££'s once a week from an ATM of your bank.
Send a cheque now and then - birthdays, Christmas etc.

If you are with the RBS, move your account to the sister NatWest in Grove Street and do more of the above.

It is no surprise the above RBS branch is closing as it looks rather large for the service it actually provides. Must have been on the cards for ages as the larger of two branches in town. Also I guess the overheads on such a big commercial premises face crunch time. I wonder who owns the building and rakes in such a fortune?

The Nationwide is not a bank - it's a Building Society, and also the world's LARGEST Building Society! Get that eh - the British [Great British/UK'ish] are actually leading the world at something so how about a big cheer for the Nationwide Building Society? Be quick now before it gets taken over by a bank or Facebook and disappears for EVER.

PS: I’m also surprised that many people don’t take a paper transaction chit when using contactless. They mustn’t check any of their financial statements. This is a sensible bit of advice I regularly hear suggested on financial advice programmes but you can’t tell the young ones anything especially those that get all they know from social media and have never listened to such a thing as the ‘Radio” or ‘wireless’ - as it used to be called because it had no wires - a sort of pioneer of Bluetooth/WiFi.
Vince Chadwick
Saturday 26th February 2022 at 10:36 am
It's hardly surprising that bank branches are becoming an endangered species. The nature of banking has changed over recent decades; at one time one banked with a 'branch' and each had a manager who made decisions on authorising loans etc. But there was a significant cost to this large staff and premises overhead, so banks charged customers to run their accounts for them - bank charges were a debit item on every bank statement.
The start of my own career in Computing (as it was then called) coincided with, and got a kick start from, technology starting to move into banking in the 1970s. Branches became electronically linked to large computer centres and the first cash dispensers appeared. This trend continued as technology advanced, moving banking to a model where customers banked with The Bank, rather than The Branch, and branches lost much of their autonomy as services became centralised.
The up-side of this was that when many Building Societies morphed into banks and offered free banking, the clearing banks now with lower overheads and no longer having a captive market to themselves also dropped bank charges for personal customers (not business customers). The traditional branch Bank Manager, Chief Clerk etc were by then historical figures and those branches that remained comprised counter staff and sales persons selling financial services, the latter often termed 'advisors'.
Mechanisation advanced to the point that all the basic personal and much business banking previously handled by bank staff could be done with technology, and for the personal customer in particular telephone, then on-line banking became the way most handled their financial affairs. As that trend grew, unsurprisingly bank branches became ever fewer.
Technology had enabled these changes, but it was the customers who willingly took to the convenience of on-line banking that made it happen.
The losers here are those who cannot or prefer not to use on-line banking services. They see the branch network ever dwindling. But banks are businesses, not a social service, so they will seek to reduce costs and increase profits as all businesses do. Perhaps there is a case for state-subsidised 'bank branch equivalents' (maybe through Post Offices?) to cater for those who need them, though the present government trend is a reduction in public service costs, not an increase.
There are parallels in other business areas; many pubs have closed in recent decades as supermarkets introduced cheap booze to be drunk at home. There are fewer petrol stations that there used to be as many fill up at the supermarket, and those that remain have mostly morphed into mini-supermarkets themselves. The High Street, and with it our town centres, have changed for ever because of on-line shopping.
The world changes and moves on as it always has. But customers vote with their feet and that is what guides the direction of those changes. As someone else said 'use it or lose it'.