Move it or lose it: A trader's view on the Artisan Market

packedartisan

I'm a Wilmslow resident and own a wholesale micro bakery in town. We started our business from our home kitchen in 2011 and our 'Cheshire Tarts' branded patisserie is now retailed at Harvey Nichols, Booths Supermarkets and sold onto restaurant groups such as Living Ventures.

A crucial part of establishing the business was our participation at artisan food markets across the region. Sales at the events were such that we could invest in a properly equipped artisan bakery and, importantly, gain credibility with target wholesale customers.

The business has traded at The Wilmslow Artisan Market from its inception in the summer of 2011. The market has been so crucial to the launch of our brand that we haven't missed a single event in three years – even working holidays around it. We started off taking a single pitch to retail a modest range of patisserie products. In response to customer demand at the market, we trebled our stock levels taking 3 pitches at each event and selling both sweet and savoury goods – all freshly baked from our premises located adjacent to the market.

In March of this year, we successfully pushed for the market to continue without interruption when the partnership behind the event was dissolved after a business dispute. Although we had seen sales drop off quite dramatically after the move of the market from the third Saturday of the month to the third Sunday, and there was little in the way of profit to be made from each event, it still fulfilled a very important cash flow purpose for us. Aside from the markets, our business is a wholesale one and it often takes a long time for us to see the fruits of our labour – the markets are great because the cash from sales comes into the business immediately, enabling us to manage our bills without recourse to large overdraft facilities etc.

But as the numbers of spenders at the Sunday event have continued to nosedive month on month, that cashflow benefit is now outweighed by the real risk of making a considerable loss each time the business attends. We have quickly arrived at the point where the fee we pay to have a stall at the market can no longer be justified. The market is no longer sustainable for us and unless it moves back to a Saturday we will not be able to attend, no matter how much we would love to do so.

We are very fortunate that we have a growing wholesale limb to our business (this has taken off in past couple of months in particular) and we are therefore no longer absolutely reliant on the markets. Nevertheless, it has still been a very hard decision to take. As Wilmslow residents, the success of the town means an awful lot to us – we want to see it buzz and the excitement that the market used to bring to locals and visitors alike seems to have evaporated since the move to Sunday. It is very sad.

Similar events work on a Sunday in Macclesfield and Knutsford (and we will continue to retail there) but I just don't think Wilmslow people want to shop in town on Sunday – they know the event is on but it does not have the same appeal as it did on a Saturday. We've given it a good go for over 6 months now. Wilmslow Town Council and Cheshire East obviously owe a duty to listen to the views of the 'bricks and mortar' retail businesses who pay business rates but I think they also owe a duty to their residents who pay council taxes and voted them into office. The research that was commissioned last year, and which was the catalyst behind the move to Sunday, did not take account of residents' views (it just surveyed the views of the town's retail community) and there should really be some sort of public poll on this issue – it is so important to the vitality of our town.

We hope that at some stage in the future the market might return to its former glory and once more become the flagship artisan event that Wilmslow can be proud to host. If it remains a Sunday event it will be lucky to survive. Without the market, and without the support of our Wilmslow customers, it would have been pretty impossible to get our little business off the ground and that is something we will never forget.

Members post by Angela Kapoor.

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Artisan Market
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Comments

Here's what readers have had to say so far. Why not add your thoughts below.

James Lamplugh
Tuesday 20th May 2014 at 2:41 pm
The reason I don't visit the market anymore is that hardly any of the shops are open on the Sunday, so the "multi-purpose" trip into Wilmslow is lost. If the market cannot move back to the Saturday then why doesn't the market / council petition the shops to open on a Sunday when the market is on? Surely any retailer would be open to increasing sales?
Maxine Rawji
Tuesday 20th May 2014 at 2:41 pm
Couldn't agree more!! I still attend the market each month but have gone from spending a small fortune on a Saturday, to coming away sometimes without a single purchase on a Sunday! As one example, I attended one Saturday market and spent a significant sum not only at the market but also in several of the retail stores in Grove Street etc, purchases I would not have made if the market had not been on. I have lived in Wilmslow for nearly 20 years, and have seen it go from a town where people used to flock to visit it from surrounding towns, to one that offers very little atmosphere or choice/variety for the local shopper, unless that is you are buying a house, phone or are addicted to coffee (as my partner..). The market brings Wilmslow back to life, and should be held on a Saturday when people still have money to spend on the weekend groceries and little luxuries.
Richard Holman
Tuesday 20th May 2014 at 2:51 pm
I always felt that the market was at risk after the move to Sunday and so it has proved. The so-called research was a farce. It failed to probe properly into the claims by some businesses that they were suffering financially because of the Saturday market. It also signally failed to take account of the views of the public and the traders. I recognise that the shops on Grove Street have high overheads but the villains of the piece are rents and business rates, not the market.
Marilyn and Brian Connolly
Tuesday 20th May 2014 at 3:07 pm
Totally agree with all the above. Wilmslow's retail traders have done the town the biggest disservice possible by prompting the move to Sundays. The public and the traders were never in favour of the change and how right they have proved to be. We visited very briefly on Sunday to buy something we always buy and it was interesting to note the number of people using one of the Cafes which was open - think how much busier it would have been on a Saturday with so many more people around. People have spent their hard-earned money elsewhere by the time Sunday comes around - and there are always other things to fit into busy Sundays, traditionally a day for Church for those who attend, and for Sunday lunch with the family. Come on Wilmslow retailers - stop moaning and embrace the benefits which would surely come your way if the market returns to Saturday.
Sandy Martin
Tuesday 20th May 2014 at 3:58 pm
I don't care which day it is on, actually I prefer the Sunday, so why don't the retailers open on the Sunday of the market, and cash in on an extra days trading?
it would only be 1 - 4 so can't see the problem
Diane Walker
Tuesday 20th May 2014 at 4:02 pm
I am so pleased with all the above comments and agree wholeheartedly! The traders are not the only ones to be considered, surely the stallholders and residents are part of this equation? Like Maxine above, when I used to shop at the Artisan Market on a Saturday, I also went into the shops, and very often made purchases that I would not have normally made. We have hardly ever been to the market since it changed to Sunday, as we have other things to do with our time and on Saturday it was great to "kill two birds with one stone" and do the shops and the market at the same time. I absolutely agree that it is a case of "Move it or lose it", yet another nail in the Wilmslow town centre coffin! We have only lived here for nine years, but in that time have noticed the rapid demise of this beautiful town of ours......
DELETED ACCOUNT
Tuesday 20th May 2014 at 4:07 pm
I think it is not just a matter of the market being moved, but a matter of how it is now being marketed. Under the old system very large boards went up around the town and the surrounding area advertising it. The notices were very simple with large lettering which could be seen as you drove by. The last two markets have had new types of posters with lots of trendy lettering and little pictures, but which cannot be seen from a distance because of the colours used. It is a classic example of style over substance. At the end of the day you simply want people to know it is on.
Roy Sower
Tuesday 20th May 2014 at 4:46 pm
Well… the tail wags the dog! the council seem more concerned about those retailers who complained… than they do about the market traders - and most of all the public. Its us, after all, who decide where and when to spend our money.

We no longer go to the Sunday market as most of the local shops are closed - and the atmosphere with fewer stalls and fewer people isn't enough to make us want to attend. The difference between what it is now and what is once was - and could be again - is staggering.

Is this what Wilmslow really wants? Its quite depressing.
Barry Stafford
Tuesday 20th May 2014 at 5:50 pm
I attended last Sunday with some visitors ,from Halifax.eager to see our market..Very disappointing.We bought nothing!! It was obvious to a beggar, that moving to an empty Sunday Wilmslow, was not going to work.Its the same with the people who open shops on the fringesof the town, or try to sell very specialised products..It doesn't work!!!! .The traders who complained are very blinkered.Why would a person wanting to buy a expensive piece of jewelry, not buy on a weekday or on any the other 3 Saturdays.Cannot see how the busy Grove st. on market day stops anyone from going into bank jewellers,or Boots..This was a' Red Herring' the Council fell for.
Sally Hoare
Tuesday 20th May 2014 at 6:02 pm
Have to agree with most of these comments. I have made the effort to visit on some Sundays but it interferes with family things. Also liked the mix of shops and market. The buzz just isn't there anymore.
Lindsay Jones
Tuesday 20th May 2014 at 7:38 pm
Common sense needs to prevail and the market needs to move back to a Saturday or we will be seeing the back of it pretty soon. Tate and I run the Goal Post and we never wanted it moved to a Sunday! We absolutely loved the Saturday market- the buzz in town was fantastic and our sales were always up significantly! We have opened every Sunday that the market has been on and our sales were very minimal, making our 1 family day non-existent. In turn, we decided that we were not going to open this past weekend as we would have had to cancel what we had planned to not earn anything, and we just could not justify it.

Please move the market back to a Saturday! We are fully behind the market, all the traders, and the shop keepers too. The only way this will work for everyone is if the market is moved back.
Rob Kirkbride
Tuesday 20th May 2014 at 7:58 pm
Please move it back to Sunday. We haven't been able to get there since it moved from Saturday. Prior to the move we'd pretty much gone every time. I've had to send friends to get certain specific things (eg. Chocolate) but we really miss it on a Saturday. I agree that it was a farce moving it to Sunday and would be absolutely gutted to lose it.
Cathryn Lyon
Tuesday 20th May 2014 at 8:34 pm
I would like to add I did attend the market on Sunday this week and it is clear the traders are struggling but still hanging in there. I have only one comment to make it would be such a shame to lose it. However I have an elderly parent who used to love to attend independently but because of the buses can only go if I am around to take her now it is on a Sunday. It is such a shame that it can't be a joint effort retailers and the market .
Jayne Lomas
Tuesday 20th May 2014 at 9:04 pm
Thank you Angela for your story and for voicing the real life facts about the market trading on a Sunday.

Like you we have been trading at the artisan market since it launched nearly 3 years ago and we have never missed an event. We have been there and have met such wonderful customers. The market added a vibrant atmosphere to the town and people enjoyed the event.

It brought the young & old together, filled up the bars & cafés with people joining up and making it a good social gathering. Visitors & local residents including the market traders enjoyed the whole shopping experience of having the shops & market open together.

Unfortunately on a Sunday this has been sadly lost, shoppers don't have the same dependencies, especially as a majority of the shops on a Sunday don't open.

The market was brought in to work alongside retailers and it worked the customers loved it, unfortunately a few remarks and outbursts were voiced by a very small majority and the market was very quickly sidelined.

From the success of the Saturday market gave me the confidence to open my first shop and I embrace the market coming to town, I get involved by running special offers on the day welcoming new customers into my shop.

So I see it from both sides & I agree that having a bigger footfall in the local area is a big big positive factor in keeping the community spirit and getting customers into your shop. We all love the market and I have to be frank, sales have dropped quite significantly.

It's upsetting to see friends, fellow traders give up the market and in good British spirit the rest of us pick up and carry on. We remain loyal and positive to the customers that remain especially when they're telling is they want to see the market moved back to a Saturday. I totally agree with Angela move it or lose it.
Dave Cash
Tuesday 20th May 2014 at 11:59 pm
I doubt we can expect a decision reversal, until after the local elections in May 2015 and several key local CEC Cllrs lose their seats.
CEC appear in no hurry to devolve resp for local street markets to WTC in next 12 months.
More shops did seem to be open last Sun, but not enough.
Megan Brook
Wednesday 21st May 2014 at 8:10 am
I like the market being on a Sunday, but I am just one of the markets customers and seemingly alone in this by the look of the comments above. My issue is that I get paid on the 20th of the month, so whether it's a Saturday or a Sunday it always falls a couple of days before my payday so I can never spend much.
Kate Ravenscroft
Wednesday 21st May 2014 at 11:13 am
Well done Angela for speaking up. It's nonsense that it was moved in the first place - one or two retailers complaining does not make a solid argument for change - seems we all see that but it's not so obvious to the 'powers that be'.
I still go the market regularly but it really has lost it's spark and I haven't spoken to a single retailer, market stall holder or shopper who thinks the Sunday market is a good idea.
PLEASE let's move it back to Saturday.
Chris Sibthorp
Wednesday 21st May 2014 at 11:22 am
We are relatively new stall holders at the market and have only ever traded there on Sunday. Having joined the market just after it switched days, we actually did a fairly good trade at our first event, so with other stall holders telling us that it was quiet compared to Saturdays and that we should see our trade improve as people got used to the new date, we were very excited that this would hopefully be a great market for us. Unfortunately this has not been the case at all, and we have observed both footfall and trade decrease rapidly month after month, to the point that at the last market was the worst trade we have done in Wilmslow, barely covering the cost of the stall and our transport. A huge amount of work, time and fresh produce went to waste, which was very disheartening and a financial disaster! Even as a new company who need all the exposure and marketting we can get, we are seriously questioning whether we can continue to trade in Wilmslow with the market in it's current state. We would hate for this to be the case, as we have always enjoyed the market and the company of many of the fantastic people who trade there, but without change we can only see it going one way.
Mike Norbury
Thursday 22nd May 2014 at 1:04 pm
ok another traders view...... we've traded since the second artisan market ,over the last few months it has been on a sunday we have noticed about a 10-15% drop in takings from previous years of Saturday trading . the first 2 sundays nov and dec were busy with people present buying for xmas our takings were slightly down on what we'd taken the previous year .jan feb march and april were ok still a bit down but this quarter of the year always is as people watch their spending after the expensive xmas period .also bear in mind april was easter sunday so a fair few people would be away etc. now this last weeks market and this is where some people may not like our findings ..... compared to last mays market which was on a Saturday the hallowed day everyone wants a return to, we took double what we took last year with some of our regulars starting to attend on the sunday. we will do it whatever day its on and are glad to be able to sell our goods at a local market in our local town :-)
Kim Hayton
Friday 23rd May 2014 at 7:47 am
I used to look forward to the monthly trip to Wilmslow. As a Lymm Resident it's not too far to go and also my daughter would meet up with friends. That meant a 14 year old shopping with her friends (other 14 year olds encouraged by the buzz and frenzy that was the Market). This has now been lost entirely as Sunday is too busy with other things and as the retail outlets don't seem to be prepared to `do their bit` now that the Market has had to move, there's not such a `pull` for the youngsters. Such a shame, particularly given the time, effort and attention put into preparing such an event by the organiser and the traders. Surely the writing is on the wall - move it back to a Saturday or become sleepy, dull Wilmslow once again.
Robert Quayle
Saturday 24th May 2014 at 6:31 pm
If the retailers do not like the crush on Grove Street on a Saturday then move it to the Leisure Centre car park or the slip road on Alderley Road (as at Christmas) but restore it to Saturday.
Pippa Jones
Saturday 24th May 2014 at 7:13 pm
I wrote this email (below) to Wilmslow Town Council in September 2013. I did not have a reply and I do not know to what extent (if at all) submissions by members of the public were taken into account in the decision to move the market from Saturday to Sunday. One additional disadvantage of the change of day that I had not anticipated is those dependent upon buses to attend cannot do so on a Sunday, which must exclude a significant number of people. 6 months after the change of day, my views have not changed, and chime with many of the comments above.

"I have lived in Wilmslow for 20 years. I do my best to support the town by shopping locally in town or Chapel Lane and try to avoid trips in the car to Handforth Dean by using our local supermarkets and other shops including Hooper's, in preference to the big chains. I go to Wilmslow nearly every Saturday. Like most working women, Saturday is my day for shopping, for food and anything else. The market has been the best thing that has happened in Wilmslow in all the years I have lived here. I make a point of coming in to buy food from my favourite market stalls, and on a number of occasions I have helped out at out transition Wilmslow stalls that have been a great way for us to communicate our ideas to other local people, and have fun with our raffles and family bike rides. The market is also a great way of feeling part of the community. I asked quite a number of people on Saturday what they thought of the change from Saturday to Sunday. Many of the stall holders do not want a change from Saturday to Sunday (I think their views are important to canvas too!) and I certainly would not visit the market as often on a Sunday. For me, and I suspect many others, Sunday is a day when I do other things: go for a walk, have Sunday lunch with family. I am not a churchgoer but a lot of people here do attend church and they may well not visit the market in such numbers on a Sunday. A Sunday market is a different one from a Saturday. If you go to a market town such as Ludlow, you'll see the Saturday market is when people buy their food, their meat and vegetables. Sunday is different: it's an antique/bric a brac holiday sort of a market. Changing the day will change the feel of the market. The ideal, I think, would be single rows of stalls heading round on to Green lane. Green lane is such a mess, such an eyesore. I realise it is not possible now because of the buses, but I really like the Wilmslow Trust's idea of pedestrianising green lane to get a walking circuit of shops. In the meanwhile, please don't change the day of the market. I find it very hard to credit the comments of the shop keepers that their trade is significantly down: I went into rymans and water stones on Saturday and they were buzzing. Please keep the market on a Saturday. Frankly, apart from the people, it is one of the few things we have to be really proud of in our town. Let's try and make it work for everyone. The market should be seen as a wonderful reflection of our community, not a problem that needs solving or worse still abandoning. Let's celebrate our market and really make it work."
Gill Jeffery
Friday 20th June 2014 at 12:48 pm
I couldn't agree more with all the comments above. I lived in Wilmslow for more than 24 years and only missed the market when I was on holiday. The Wilmslow Artisan Market was always busy on a Saturday and once moved to Sunday you noticed the difference. I'm also not sure who carried out the research but they obviously didn't do a very good job! Traders like shoppers also have a day off but for some stall holders I spoke to Sunday is normally a day where they continue to make their produce or have a day with the family. The traders in Wilmslow are definitely not missing out, the only people they miss out on are people who shop at out of town retail parks. I know of lots of people out of the area that flock into Wilmslow for the Saturday market. You can also shop in the town centre and the cafes and eateries are also benefiting from the increase in footfall. It's a great atmosphere on market days and you get to know the stall holders too when you visit regualrly. I even had my wedding cakes done by Neil of Tinakiiana whom I always buy a couple of boxes of, inlcuding one for my dad. The market has to be moved back to a Saturday to keep people shopping in Wilmslow and also to prevent the traders who make the market so special from going elsewhere because they give up their time and often make a small amount of money for their trouble. I further understand that the Christmas market was also not going to happen due to larger traders protesting about the market affecting their business. This cannot be true and you can always find a parking space in Wilmslow even if they close the road from Sainsburys along past Hoopers. How can you expect traders to invest in Wilmslow when putting so many obstacles in their way?