PROMOTIONAL FEATURE
Wilmslow based Jackson Barrett & Gass have received 100%* positive feedback from their 2012 clients, all of whom stated they would use the firm again.
Clients were sent a questionnaire on completion to gather feedback on several aspects of the service provided, including value and comparison to other solicitors.
Feedback was recorded electronically to allow monitoring of the firm's standards, as required under the Law Society Lexcel & Conveyancing Quality Scheme (CQS) standards.
Marketing Manager, Rick Barrow, said "We are very pleased with the latest feedback provided by our clients, which is consistent with our results over the past 5 years. Our overall score is very pleasing, as it reflects the reason why we retain the majority of our clients, locally, nationally, and internationally.
"However, the high percentage of clients stating they would use us again is particularly pleasing, as the service we offer is often in the context of stressful and upsetting periods in people's lives, and I think these results reflect the efforts we go to in supporting and communicating effectively with our clients."
For more information visit www.jbgass.com or contact Rick Barrow on 01625 523988.
*100% of 2012 clients stated they would use the firm again. Based on a survey of 142 clients between Jan & Dec 2012.
